This course in passenger handling will deliver the core skills and tools which will enable the learner to be customer-focused and knowledegable about what it takes to work at one of the Airline industry’s most visible airport position.

• Respond professionally to passenger complaints and requests.
• Understanding the regulatory requirements.
• Understand how computer reservations and departure systems work.
• Comply with baggage handling standards.
• Skills to handle passenger and baggage at check-in and departure control.
• Providing services for passengers with special needs.
• Understanding the travel documents.
• Managing last minute changes and executing strategies.
• Learning about latest technological trends.

• Intermediate
• DAE(Mechanical)
• Undergraduate
• Postgraduate

This module duration is ONE Month.