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PASSENGER HANDLING

 Course Outline

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INTRODUCTION

This course in passenger handling will deliver the core skills and tools which will enable the learner to be customer-focused and knowledegable about what it takes to work at one of the Airline industry’s most visible airport position.

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OBJECTIVE

  • Respond professionally to passenger complaints and requests.
  • Understanding the regulatory requirements.
  • Understand how computer reservations and departure systems work.
  • Comply with baggage handling standards.
  • Skills to handle passenger and baggage at check-in and departure control.
  • Providing services for passengers with special needs.
  • Understanding the travel documents.
  • Managing last minute changes and executing strategies.
  • Learning about latest technological trends.
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ELIGIBILITY

  • Intermediate
  • DAE(Mechanical)
  • Undergraduate
  • Postgraduate
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DURATION

This module duration is ONE Month.

ANY QUERY ?

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